Jacco van der Kooij from Winning By Design describes how to build a simple process map for a customer centric organization: this includes prospecting, selling and customer success. Let's stop using warfare terminology, and use a more customer centric approach.
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0:00 The stages of sales
1:21 The processes that happen in each stage
4:47 How to use this and think about your sales process
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About Winning By Design:
We specialize in enabling teams to succeed with Remote Selling. Our roots come from advising and collaborating with high-growth startups and mid-market SaaS companies, and we now help global enterprise organizations apply those best practices to achieve sustainable growth. Trusted by 500+ organizations around the world.
How to Design a Customer Centric Sales Process | Sales as a Science #3 | Winning By Design
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Loved this Jacco. Nice work.
Thanks a ton!
How would this process look like for a freemium product? Where would the sign-up action be located in this graph?
Hi. Do you have a blueprint for this one in particular that I can hang up in the office? I checked the website and can’t find anything. Thanks.
He is writing backwards and mirrored …..this guy is a genius.