/Widespread computer outage affects passengers on American, Alaska and JetBlue airlines

Widespread computer outage affects passengers on American, Alaska and JetBlue airlines

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American Airlines

Widespread computer outage affects passengers on American, Alaska and JetBlue airlines

A spokesman for American Airlines says the issue is due to problems at Sabre, a reservations system.

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A widespread computer outage is affecting passengers on American, Alaska and JetBlue airlines Tuesday morning. 

Several passengers are reporting issues with check in at the airport and online, and some say their planes can’t board or take off.

American Airlines spokesman Ross Feinstein said the problem is related to the Sabre computer reservations system.

At 11:40 a.m. Eastern time, American said in a statement that the outage was a brief technical glitch and has been resolved.

“We apologize to our customers for the inconvenience,” American said.

Just before noon Eastern, Sabre also apologized via Twitter and said “recovery is in progress.”  

Airlines were telling passengers to be patient, with JetBlue responding to one passenger’s tweet: “Hang tight, we’ll assist as soon as we can.”

Stay tuned for updates.

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